Sometimes, third party applications and/or browser cookies/browser cache can interfere with your browsing experience on any given website. To test this, or rule this out you can access https://app.qualio.com from a private/incognito browsing window.

Private/Incognito browser windows

Depending on your browser type, there are different ways to achieve this. See below for more details.

Chrome

  • Open Google Chrome.
  • Hold down Ctrl + Shift + N.
  • Repeat the steps that led to the error
  • If you can continue without error - clear your browser's cache. See below
  • If you cannot continue without error, take a screenshot of the error from within the private/incognito window. Capture the entire screen. And send it to support@qualio.com

Firefox

  • Open Firefox.
  • Click Menu (three horizontal lines at the top right).
  • Click New Private Window. or
  • Open Firefox.
  • Hold down Ctrl + Shift + P.
  • Repeat the steps that led to the error
  • If you can continue without error - clear your browser's cache. See below
  • If you cannot continue without error, take a screenshot of the error from within the private/incognito window. Capture the entire screen. And send it to support@qualio.com

Internet Explorer / Edge

  • Open Internet Explorer.
  • Hold down Ctrl + Shift + P.
  • Repeat the steps that led to the error
  • If you can continue without error - clear your browser's cache. See below
  • If you cannot continue without error, take a screenshot of the error from within the private/incognito window. Capture the entire screen. And send it to support@qualio.com

Safari

  • Open Safari.
  • Click Safari Menu.
  • Click Private Browsing.
  • Click OK.
  • Repeat the steps that led to the error
  • If you can continue without error - clear your browser's cache. See below
  • If you cannot continue without error, take a screenshot of the error from within the private/incognito window. Capture the entire screen. And send it to support@qualio.com

Hard Refresh

A hard refresh is a way of clearing the browser’s cache for a specific page, to force it to load the most recent version of a page. Sometimes, when changes are made to the website, they don’t register immediately due to caching. A hard refresh will usually fix this, though occasionally completely clearing the cache is necessary.

How to do hard refresh on various browsers?

Chrome:

Quick hard refresh can be done by using the following shortcut keys

Windows/Linux:

  1. Hold down Ctrl and click the Reload button.
  2. Or, Hold down Ctrl and press F5.
  3. just open the Chrome Dev Tools by pressing F12. Once the chrome dev tools are open, just right click on the refresh button and a menu will drop down. This menu gives you the option of doing a hard refresh, or even clearing the cache and do a hard refresh automatically.

Mac:

  1. Hold ⇧ Shift and click the Reload button.
  2. Or, hold down ⌘ Cmd and ⇧ Shift key and then press R.

Mozilla Firefox and Related Browsers:

Windows/Linux:

  1. Hold the Ctrl key and press the F5 key.
  2. Or, hold down Ctrl and ⇧ Shift and then press R.

Mac:

  1. Hold down the ⇧ Shift and click the Reload button.
  2. Or, hold down ⌘ Cmd and ⇧ Shift and then press R.

Internet Explorer:

  1. Hold the Ctrl key and press the F5 key.
  2. Or, hold the Ctrl key and click the Refresh button.

Safari

  1. Hold the Control key, press the F5 key.
  2. Or, hold the Control key, click the Refresh button.


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