The best way to communicate with Support Team is through the in-app chat.
Use the in-app chat to do the following:
to request access to certain features
to get a quick question answered
to report a defect, bug or issue
to share feature enhancement suggestions
Users can send us new messages as well as access all conversations they have personally generated.
Users will be presented with different options. Making the correct selection here helps provide faster response times.
Note: We do not have SLAs (service level agreements), but we do work to get an initial response out within a few minutes of receiving your message when its routed to our Support Inbox. We aim to have queries closed within a 24-48 hour window. Of course, there are topics we can close almost immediately and others that may require a longer lead time. We will let you know if we anticipate a longer time frame to closing a conversation.