When it comes to websites, we all know there is more information than what is on the page level. Sometimes in order to troubleshoot a specific issue, Qualio Support needs a deeper level of information than the error message that's on the screen, or a screenshot of what isn’t loading. The HAR file can be a valuable piece of content to assist with troubleshooting complex website issues and you may be asked to send a HAR file to Qualio Support.
A HAR file is a log of activity between an internet browser and a website, and can be accessed through the inspector tool within your web browser.
If you are requested to get a HAR file please follow the steps below for each browser:
Directions for Google Chrome
1. Open Chrome and navigate to the page where the issue is occurring.
2. Right click on your screen and choose Inspect
3. Select the Network tab
4. Check the Preserve log and Disable cache checkboxes
You will want to ensure that your network tab is recording by looking for the red record button:
If it is grey or black, click it to begin recording. If you have any activity that already loaded in your network tab, you can clear it by clicking clear:
5. Perform the action, or reload the page, that is causing the issue with the network tab open and recording
6. Once you have completed the action and the network tab has loaded all of the content, right click within the inspector tool, and select Save as har with content
7. Save the file to the desired location on your computer
8. Please attach and send this file by email to support@qualio.com
Directions for Firefox
Navigate to the page where the error is occurring
Right click on the page and click Inspect Element
In the panel that opens, click the Network tab
Ensure that the boxes for Persist Logs and Disable Cache are checked
Click the trash can icon on the left to remove any logs that are already visible in the Network tab
Refresh the page and reproduce the issue
Once you have reproduced the issue, you will see logs loading in the Network tab. After they have finished loading, right click on one of the requests and select Save all as HAR
Please attach and send this file by email to support@qualio.com
Directions for Edge
Navigate to the page where the issue is occurring
Right click on the page and click Inspect
Choose Developer Tools
Click the Network tab
Click the circle with an stroke over it (image below)
to clear existing logs
Refresh the page and reproduce the issue
Click the save button to save the HAR file
Please attach and send this file by email to support@qualio.com
Directions for Safari
To gather a HAR file in Safari you will need access to the Developer Tools for Safari. This Apple help doc shows how to enable the Developer Tools.
Navigate to the page where the issue is occurring
Right click on the page and choose Inspect Element
Click the Network tab
Click the trash can icon to clear any existing logs in the Network tab
Refresh the page and reproduce the issue
Click Export HAR to save the HAR file
Please attach and send this file by email to support@qualio.com
