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Connect to XRay

Connecting Your Conversation Data to Qualio

Masha avatar
Written by Masha
Updated over a week ago

30-Day Validation Features: One or more of the features here are part of the November 2024 Launch Train and currently only available in your sandbox instance during the validation period. They will be released to all production instances on December 12, 2024, based on plan eligibility. Learn More


Qualio's XRay Cloud integration allows you to connect your test cases, test executions, and test results into Qualio.

Benefits of Integrating with XRay Cloud

  • Centralized Test Management: Automatically sync XRay test cases, test executions, and results into Qualio for a unified view of your testing activities.

  • Improved Traceability: Link testing activities to Design Controls and other quality records, ensuring enhanced visibility and audit trails across your processes.

  • Optimized Workflows: Automate tasks based on XRay activities, such as creating Qualio events or updating related records, for a more efficient testing process.

  • Comprehensive Test Insights: Gain valuable insights into your testing efforts by incorporating detailed test data directly into your quality management system.


IMPORTANT: The following steps may require authentication and approval from your XRay Cloud administrator in order to successfully set up and configure the connection. Please speak with your administrator if you have any questions.

Creating a Service User Account (Recommended)

Before connecting, we recommend creating a dedicated service user account in Intercom for the integration. This helps:

  • Avoid Disruptions: Prevent integration issues if a personal account used for authorization becomes inactive (e.g., due to an employee leaving the company).

  • Control Access: Ensure that only the intended data is accessible within Qualio by granting the service user appropriate permissions in XRay.


Setting Up the XRay Integration

  1. Navigate to Integrations & Imports: Go to Settings > Integrations & Imports.

  2. Connect to XRay: Click the "Connect" button for XRay.

  3. Press "Complete Setup".

  4. This will connect the Integration.
    ​
    ​Please Note: Ensure JIRA is setup, otherwise it cannot be completed (you'll get a warning on the XRay form.


    If your XRay user account does not have the required permissions you will see an error stating there was a problem authenticating your account. Please confirm that the user account completing the process has the permissions required to install XRay apps (typically an Admin).
    ​

  5. Once connected, you should see it listed within your main Integrations page.


Creating Automated Workflows

Once you've set up the XRay Cloud integration, you can automate workflows within Qualio.

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