As a SaaS (Software as a Service) application, Qualio releases major and minor changes to features and functionality semi-regularly. Product Release Notes are available within Qualio by clicking the gear icon and viewing Product Changes. Additionally, Quality Users are notified by email of major changes that require a 30-day validation period.
The Qualio Help Center is updated to reflect new features, bug fixes, knowledge gaps, and best practices as features are released. These Help Center Release Notes are provided to Quality Teams as a helpful reference for what has been changed in the Help Center the previous month. While some customers create separate (and detailed) work instructions for their users, we recommend the “least burdensome approach” by referencing article URLs.
Each listed item will be ranked with Qualio’s proposed impact on customer documentation. However, customers should carefully consider each item based on their documentation and what they believe needs to be updated or added. Each item will also be flagged as a new article or updated article.
No perceived impact to customer documentation.
Low chance that customers have previously documented features, but may need to be clarified.
Likely that customers have documented functionality, but changes won’t immediately affect end-users. Potential documentation changes can be logged for next review.
Changed or new functionality which immediately impacts end-user experience. Documentation changes should be immediately considered.
New & Updated Articles
Added required fields to be shared with Qualio to set up integration
Addition of search string for dates
Section added to identify where to find comments left during approval
Addition of a troubleshooting section