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Implementing Qualio
Qualio Implementation Guide
Qualio Implementation Guide

An overview of the onboarding experience

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Written by Lydia Olu-Harding
Updated over a week ago

Welcome to Qualio!

As a new customer, Qualio is committed to providing you with a smooth and resource rich onboarding experience. This article series will walk you through the critical self-guided orientation and onboarding steps. But if you have questions at any point, please do not hesitate to contact us using the in-app chat button at the bottom right of the Help Center or within the Qualio application.

30,000ft. View

Sometimes, it’s helpful to see the big picture before you get started.

ORIENTATION PHASE (Self-Guided)

Onboarding Qualio starts with a Self-Guided Orientation Phase and relies heavily on this Implementation Guide and an in-app checklist. It will present information to help you make important decisions - decisions we need to know before we can assign a dedicated Customer Onboarding Manager.

The good news is you set the pace for completing the critical objectives and we’ll meet you at the finish line when you’re ready. And if you get stuck, you have access to our Onboarding Team to help guide you.

Critical objectives of the Self-Guided ORIENTATION PHASE:

  1. Access your Sandbox environment.

  2. Complete your Orientation Checklist activities:

    1. Invite users

    2. Complete your Onboarding Questionnaire

    3. Create a document

    4. Learn about Events

    5. Learn about Suppliers

    6. Check out the Help Center

VALIDATION PHASE

After the self-guided orientation phase, you’ll meet your dedicated Customer Onboarding Manager and discuss the validation process and actions that need to be completed by your team. Additionally, your Onboarding Manager will confirm your business objectives and project timeline with you, and they’ll ensure you and your project team members have access to your Production environment.

Critical objectives of the VALIDATION PHASE:

  1. Meet your dedicated Customer Onboarding Manager.

  2. Access your Production environment

  3. Finalize the project plan and what features to implement.

  4. Finalize Qualio validation by completing and approving the provided validation documents.

MIGRATION PHASE

Your Onboarding Manager does most of the heavy lifting in this phase. Once you’ve collected and uploaded your files to the Migration Manager, we’ll get those documents added and formatted in your Production account. The number of documents you have and their complexity determines how long this phase will take. But we have some best practices to get you started quickly and keep things moving so that you can get value out of Qualio as soon as possible.

Critical objectives of the MIGRATION PHASE:

  1. Policy, procedure, and work instruction documents have been added to Qualio.

  2. A game plan for additional records and other documents has been created.

TRAINING PHASE

This phase is a combination of strategy discussions with your Onboarding Manager and self-service videos. Core feature and functionality training is available on our Help Center and we recommend you watch those first to become familiar with the application. Then participate in strategy calls with your Onboarding Manager to discuss how you’d like to implement different features of the application based on your newly acquired knowledge.

Critical objectives of the TRAINING PHASE:

  1. Watch training videos for: Organization Settings, Documents, Events, and when applicable Suppliers and Design Controls.

  2. Attend calls with your Onboarding Manager to finalize the build out of your Qualio environment.

You might be wondering how long will Self-Guided Orientation & Onboarding take? The answer is largely up to you. Completing your Orientation tasks in a timely manner will ensure your Onboarding Manager is assigned to you quickly and that you’re prepared for the rest of the implementation of Qualio. So let’s get started!🚀

Psst…As soon as you have access to your Sandbox, be sure to login every few days so you see next steps, reminders, and information.

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